Yes. All livestock is covered by our Live Arrival Guarantee.

In the rare event of DOA, please contact us promptly with clear photos of the livestock in the original unopened bag.

Please review our full DOA and store policies before purchase.

No. Due to state restrictions, we cannot ship livestock or live plants to WA and TAS.

Before placing an order, make sure:

• Your tank is fully cycled and stable
• Your aquarium has enough space for the species
• Your current livestock are compatible in temperament, size, and requirements
• Your water parameters, habitat, and temperature suit the species
• You are not adding too many fish at once

It is normal for fish, shrimp, or snails to look pale, stressed, or less active after shipping.

This is temporary. Most livestock will settle and regain colour within a few days.

Most livestock will take 3–7 days to fully adjust to their new environment.

No. We recommend waiting 24 hours before feeding to allow them to settle.

If you already have fish in your tank, feeding them before introducing new arrivals can help reduce stress.

In most cases, issues are caused by tank conditions, not shipping.

• Uncycled or unstable tanks
• Poor water parameters
• Overstocking
• Unsuitable tank mates

Most livestock losses happen in immature or unstable tanks, not during shipping.

If your setup is not fully established, the risk to new arrivals is significantly higher.

If you are unsure whether this species suits your setup, contact us before ordering and we’ll help point you in the right direction.