100% LIVE ARRIVAL GUARANTEED!!

PLEASE BE ADVISED THAT OUR COURIERS WILL DO A NON CONTACT DELIVERY ON ALL SHIPMENTS. PLEASE KEEP A WATCHFUL EYE OUT FOR YOUR PACKAGE AS THEY WILL NOT KNOCK ON YOUR DOOR AT THIS TIME

AT THE MOMENT WE AIM TO SHIP POSTAL ORDERS ASAP, HOWEVER REALISTICALLY YOUR ORDER WILL BE ONLY SHIPPED MONDAY, TUESDAYS, WEDNESDAYS TO AVOID DELAYS WITH THE COURIER.  

Nano Tanks Australia has over 10 years of Shipping Live Fish. We adhere to best practices & have evolved our shipping to make sure your Live Fish Delivery is safe. 

URGENT ANNOUNCEMENT FOR LOCAL DELIVERIES WANTING TO USE TOLL PRIORITY

FOR THOSE LIVING ONE HOUR FROM OUR AUBURN STORE WE URGE YOU TO CONSIDER USING UBER FOR ALL YOUR LIVESTOCK DELIVERIES. WE HAVE HAD EXPERIENCES THAT TOLL PRIORITY IS DELAYED ON LOCAL DELIVERIES. THIS MEANS THAT INSTEAD OF WAITING OVERNIGHT FOR YOUR DELIVERIES YOU CAN GET IT WITHIN AN HOUR OF US SENDING YOUR ORDER. THANKS FOR UNDERSTANDING

Postal Shipping Dry Goods Only

We ship dry goods via Australia Post. Shipping times varies from overnight to 5 days.

Postal Shipping Live Plants Only

We ship live plants via Australia Post Express Post Services. Shipping times are usually overnight, or 2 days for remote areas.

Orders can be shipped to your home, work or any other physical address you specify (orders
cannot be shipped to PO Boxes).

Sydney Uber Delivery Information

Local Delivery via UBER

Please note this is a temporary measure during a hard lockdown and it is the most safest way to get your precious pets and supplies to you

If you choose this option we will give you a call and advise you when it is ready.

THIS IS NOT FREE.  BUT WE WILL PAY THE UBER CHARGE IN THE FOLLOWING CIRCUMSTANCE

How will you get charged?

You will get charged the amount that UBER Charges us if your delivery fees is greater then $30 and Your Checkout value is greater then $299. (Note: $299 before any cart discounts are applied)

You will be charged the FULL UBER Amount when your checkout value is under $299.

For example

Scenario 1: Your Cart Total is greater than $299 and you live within 15km from the store. Looking at the UBER Charges it cost less than $30 to cover the UBER Charges. Therefore you will not be charged for UBER Delivery.

Scenario 2: Your Cart Total is greater than $299 and you live outside 15km but within 1 hour from the store. Looking at the UBER Charges it costs say $60. Therefore you will be charged the excess (in this case $30) for UBER Delivery.  We pay $30 Maximum of the  Uber charge.

Scenario 3: Your Cart Total is less than $299.  Therefore you will be charged full UBER Delivery fee.

We are only staffed to do Immediate Uber Delivery on  Fridays, Saturdays and Sundays.  You can still order on the other days, but you will have to wait day from the order.

Combine with a previous order

When choosing this option it means that there is a FULL Shipment that has not been processed yet.

For example if you just made an order and wanted to add to the order then you can use this option to add on to the order.

If however you made an order and we partially processed your order then you cannot use this option. The shipping fees would need to be paid.

(This applies to when you have DOA Replacement Claims or when items are on backordered)

Please also note that there is a difference in charges for Livestock and Dried Goods.

Postal Shipping for Bulky Goods and Fragile Goods

If your item consists of Bulky goods such as gravels, sand or huge driftwood there is going to be an additional charge.

For Fragile goods such as tanks there is also the risk of breakages.

If you are wanting to use Nano Tanks Australia to send these goods please send us a message or email us and we can workshop it together.

Live Fish Orders Sent Via Courier (Toll Priority)

Shipping Live Fish

You will be emailed an order tracking number when your order has been shipped so that you can track the progress of your order online and ensure you are ready to take delivery of it.

The online tracking service is via the Toll Priority website (we are not responsible for the delay in the information provided by Toll Priority. )

Orders can be shipped to your home, work or any other physical address you specify (orders cannot be shipped to PO Boxes).

We take the utmost care in shipping our fish. Your pets will be double bagged (at least) and placed in an insulated Styrofoam box. We include specialised heat packs during the cooler months to ensure the fish have a consistent temperature and are comfortable.

Airport to Airport Services is also available for total values over $1000 or more. Please enquire about this service.

Postal Shipping Live Fish Expected Delivery Times

As soon as we get your order, we aim to pack and post it to you that day (our in-stock levels are accurate on the website).

Except, we have learned a hard lesson. We have experience in how delivery services work and their limitations, and we DO NOT want any delays in your shipping while in transit.

You taking delivery of healthy fish is our primary goal. Having shipping delays causes sickness and death.

So coming up to weekends (the busy period), we will tend to delay slightly (say sent Monday/Tuesday the following week) to make sure your live fish and shrimp are in the post and delivered overnight.

Postal Shipping Delays

If any shipment is delayed please follow the tracking with the courier services in question (Toll or Australian Post).

If the courier service has not recieved the item from our store yet, please be patient.  We recieve spikes in orders at times and our staff can be very busy packing.

As a rule do not assume that when you make an order that it will be processed and sent on the day, although we do  send your package as fast as possible.

We have the discretion to move your order to the following week. For any concerns over delayed shipping call us on 0433 784 171

Customer Responsibility

By purchasing fish from Nano Tanks, you agree to make contact with the carrier and advise Toll of the nature of the goods (ie. Live Fish) and the other circumstances of the delivery (ie. If delivery is later than expected, advise this package cannot be delayed more than 24 hours)

NANO TANKS DOES NOT TAKE ANY RESPONSIBILITY FOR ANY DELAYS IN DELIVERY NOR DOES IT TAKE ANY RESPONSIBILITY IF THERE ARE PROBLEMS WITH THE SHIPMENT. 

AS A BUYER YOU ACCEPT THESE RISKS 

IT IS THE BUYER’S RESPONSIBILITY IF ISSUES ARISE WITH THE SHIPMENT OF THEIR LIVE
FISH AND THEREFORE SHOULD CONTACT TOLL PRIORITY ON – 13 15 31

What if?

Package Arrives on time...

The ideal scenario is that your package arrives in time and there are no casualties. We hope that you enjoy your purchase and we look forward to your next purchase

What if?…

The package arrives on time but there are casualties

In an event that there are casualties please message us directly through Facebook messenger on Nano Tanks Facebook page. You may be entitled to a store credit for the full amount. In order to be entitled to a store credit, we will need evidence that the package was not delayed by the courier. We will also require photographic evidence. Consumers may
provide a video of you unwrapping the package. Nano Tanks will consider the evidence and may post you a replacement fish, however the shipping cost will need to be paid for us to resend a package.

What if? The package doesn't arrive (lost)

In the event where your package is lost, this is a worst-case scenario.
In the case of a lost package, we cannot be held responsible. Therefore, no refunds or store credits will be issued.
All consumers will receive evidence that the package was indeed sent from our store to the correct address. All packages are signed in by the courier service and the consumer is responsible for liaising with the courier company.
To help prevent your package from getting lost, please ensure you give us the correct address, with your order on where exactly you would like the fish delivery left, if you are not home. Ideally, a place that is away from prying eyes and out of the sun.
The shipping arrives to your shipping address but you no longer reside at this same address and/or you cannot be contacted within a reasonable amount of time.

If we or our courier company cannot contact you within a reasonable time frame due to an incorrect delivery address, Nano Tanks Australia will instruct the shipment to be returned to us. The cost of the shipment AND the cost of the return shipment will be incurred by you, the buyer.

The package arrives within the acceptable timeframe but you are starting to lose livestock after 24 hours

What if?…

The package arrives within the acceptable timeframe but you are starting to lose livestock after 24 hours

 

Let us be frank. Shipping livestock is stressful! When you receive fish, they will most likely lose their colour and their behaviour will be abnormal. If you receive shrimps, they will also have lost their colour.

We suggest that you acclimate your livestock with how you would acclimate livestock from picking it up from a local fish shop and we also suggest that you take a picture of the livestock and send it to us through Facebook Messenger so we can both see the condition of the livestock. (Please send it regardless to make sure that everything is ok)

As a buyer, you understand that sending livestock is stressful for the fish, and sometimes fish
deaths and sickness does occur while the fish’s immune system is supressed.

If any of the livestock dies or get sick after 24 hours then it is up to you as a Nano Tanks Australia customer and you accept this risk. Having great water quality and a biological filter helps, so we suggest you message us if you are not sure of the water conditions in your tank.

There is no store credit or refund provided for fish death or sickness after 24 hours.

Special Postal Charges For Certain States

Other Charges

If you live in NT (Outside Darwin) you will be charged an extra $25 as this is what Toll will charge us.
If you live in WA There is an additional $67.50 (As of 2020) that you will need to pay to WA Quarantine
If you live in TAS, you will need the relevant paperwork to import fish from the mainland. (Cost will be paid as required)