Hey there, fellow Nano-fish fans! It’s David Lo from Nano Tanks Australia, and today I want to chat with you about something that's super important to all of us - keeping our finned friends safe and sound. We know that bringing a new fish into your home is both exciting and a bit nerve-wracking, especially when ordering online. That's why we've put together our 'Safe Fish Guarantee' to give you peace of mind and ensure your new aquatic buddy arrives happy and healthy.

48-Hour Dead on Arrival (DOA) Refund Policy

Let’s face it, shipping live fish can be tricky, and despite our best efforts, things can sometimes go wrong. That's where our 48-hour DOA refund policy comes into play. If your fish arrives and, unfortunately, doesn't make it within the first 48 hours, we've got your back. Here's how it works:

1. Quick Notification: If you notice your fish has arrived in less-than-ideal condition, just let us know within 48 hours.

2. Proof, Please: Snap a photo of the fish in the unopened bag. This helps us understand what went wrong and ensures we keep improving.

3. Refund or Replace: We’ll offer you a refund or, if you prefer, we can send a replacement fish your way.

Our Other Safety Net Policies

We're all about making sure your fishy friends arrive in tip-top shape. Here’s what else we do:

• Quality Packing: Our fish are packed with care, ensuring they have enough oxygen, double bagged and enough water to be comfortable during their journey.
• Temperature Controlled: We keep an eye on the weather and use insulation or heat packs when necessary to keep the water just right.
• Fast Shipping: We use express shipping to minimise travel time and stress on the fish.
• Healthy Fish Promise: We only send out fish that are healthy and active. We monitor them closely before they start their journey to you.

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