If your beloved pet arrived Dead on Arrival, Please message our friendly team using the Chat Button at the bottom right hand side of the screen with the bag unopened. We will provide a Refund for the fish. The Postage Cost unfortunately is not refundable. Please check our Shipping Policy and Return, Refunds and Exchange Policy for more information.
When you are expecting a shipment from us please make sure that there is someone at home that will be able to receive delivery of as we do not provide any refunds if the package is left unattended for more then 1 hour past the delivery time.
Did you know that some variations of Bettas like Kois, Grizzles and Fancies will change there pattern in transit and over time? When this happens just be receptive that this will happen and expect the changes.
Lastly, we would like to also make sure that your fish reaches you in prime condition, however please note that sometimes long fin varieties can nip at there own tails and this is unfortunately out of our control.
Your fish has been kept in Sydney tap water with a temperature of around 23 to 26 C and a pH around 7.
Thanks again for looking and if you have any questions please don't hesitate to contact us.