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Safe Fish Guarantee

Safe Fish Guarantee

Hey there, fellow Nano-fish fans! It’s David Lo from Nano Tanks Australia, and today I want to chat with you about something that's super important to all of us - keeping our finned friends safe and sound. We know that bringing a new fish into your home is both exciting and a bit nerve-wracking, especially when ordering online. That's why we've put together our 'Safe Fish Guarantee' to give you peace of mind and ensure your new aquatic buddy arrives happy and healthy.

48-Hour Dead on Arrival (DOA) Refund Policy

Let’s face it, shipping live fish can be tricky, and despite our best efforts, things can sometimes go wrong. That's where our 48-hour DOA refund policy comes into play. If your fish arrives and, unfortunately, doesn't make it within the first 48 hours, we've got your back. Here's how it works:

  1. Quick Notification: If you notice your fish has arrived in less-than-ideal condition, just let us know within 48 hours.

  2. Proof, Please: Snap a photo of the fish in the unopened bag. This helps us understand what went wrong and ensures we keep improving.

  3. Refund or Replace: We’ll offer you a refund or, if you prefer, we can send a replacement fish your way.

Our Other Safety Net Policies

We're all about making sure your fishy friends arrive in tip-top shape. Here’s what else we do:

  • Quality Packing: Our fish are packed with care, ensuring they have enough oxygen, double bagged and enough water to be comfortable during their journey.
  • Temperature Controlled: We keep an eye on the weather and use insulation or heat packs when necessary to keep the water just right.
  • Fast Shipping: We use express shipping to minimise travel time and stress on the fish.
  • Healthy Fish Promise: We only send out fish that are healthy and active. We monitor them closely before they start their journey to you.

Wrapping It Up

In conclusion, we understand that bringing an aquatic pet into your home is a significant commitment, and the uncertainties of online purchases can be a real concern. Our 'Safe Fish Guarantee' is designed to address these worries head-on. We're deeply aware of the stress that comes with receiving a pet that's not in the best health or, worse, losing them shortly after arrival. That's why we've put meticulous care into our policies and practices, from careful packing and temperature control to our fast shipping and health checks.

At Nano Tanks Australia, we're not just about selling aquatic pets; we're about building a community of responsible, happy pet owners. We're here to ensure that your experience is as seamless and worry-free as possible. Remember, our team is always ready to help, guide, and address any concerns you might have.

Have ANY item shipped, you WIN a collectable Nano Tanks Australia coin worth (at least) $10!