Nano Tanks Australia has over 10 years of shipping live fish. We adhere to best practices.
WE ONLY SHIP MONDAY AND TUESDAYS. THIS IS TO ENSURE THAT WE DON’T HAVE YOUR VALUABLE LIVE STOCK STUCK SOMEWHERE.
Shipping Dry Goods
We ship dry goods via Australia Post. Shipping times varies from overnight to 5 days.
Shipping Live Plants
We ship live plants via Australia Post Express Post Services. Shipping times are usually overnight, or 2 days for remote areas
Shipping Live Fish
We ship live fish via Toll Priority.
We take the utmost care in shipping our livestock. Your pets will be double bagged (at least) and a heat pack will be provided during colder months.
It will then be placed in a Styrofoam Box and shipping is usually overnight.
Airport to Airport Services are also available for goods purchased that total $1000 or more. Please enquire about this service.
PLEASE CONSIDER WHERE YOU LIVE AS WE NORMALLY USE A 40 HOUR HEAT PACK. HOWEVER, IF YOUR SHIPPING IS DELAYED THIS MAY CAUSE CASUALTIES (ESPECIALLY DURING THE WINTER MONTHS)
PLEASE NOTE THAT THERE IS AN ELEMENT OF RISK FOR INTERSTATE AND RURAL BUYERS. AS A BUYER YOU ACCEPT THESE RISKS
IT IS THE BUYER’S RESPONSIBILITY IF ISSUES ARISE WITH THE SHIPMENT OF THEIR LIVE FISH TO CONTACT TOLL PRIORITY ON:
13 15 31
You agree to make contact with the carrier having regard to the nature of the goods and the other circumstances of the delivery.
The package arrives on time
The ideal scenario is that your package arrives in time and there are no casualties. We hope that you enjoy your purchase and we look forward to your next purchase
The package arrives on time but there are casualties
In an event that there are casualties please message us directly through Facebook messenger. You are entitled for a full refund as in store credit from the time it is delivered to 4 hours after.
Please send through photographic evidence or consider providing a video of you unwrapping the package
We are able to send a replacement however the shipping cost will need to be paid in order for us to resend a package.
The package doesn’t arrive on the next business day and there are casualties
We will do everything we can to make sure your package is sent in optimal condition however after it leaves our hands it is out of our control and you as the buyer acknowledge this and accept the risks.
When there are casualties we suggest you consider the above carefully. As a customer you are entitled to a 50% store credit to the value of all casualties. Please send the photographic evidence via Facebook messenger.
The shipping cost will be credited at 50% of the value as a good will gesture from us to you as the customer.
We can resend the replacement if you so choose. Please realise that a package not arriving on the next business day and there are a casualties is a scenario we both cannot anticipate and by purchasing from us you understand the inherent risks of sending livestock.
The package doesn’t arrive (lost)
The worse-case scenario is when your package is lost.
In the case of a lost package we cannot be responsible, and we can only supply proof that the package was indeed sent from our store to the correct address. All packages are signed in by the courier service and will notify the courier that the package was lost.
There is no refund in the case of mystery ‘lost’ packages (which are extremely rare) as the responsibility is on the courier company or the place where the fish is delivered to (which may not be secure).
For any refund, we will require proof to provide store credit, in every case.
To help prevent this happening please ensure you give us information with your order on where exactly you would like the fish delivery left if you are not home. Ideally, this should be a place that is away from prying eyes and out of the sun.
The shipping arrives to your shipping address but you no longer reside at this same address and/or you cannot be contacted within a reasonable amount of time
If we or our courier company cannot contact you within a reasonable time frame due to an incorrect delivery address, Nano Tanks Australia will instruct the shipment to be returned to us. The cost of the shipment AND the cost of the return shipment will be incurred by you, the buyer.
The package arrives within the acceptable timeframe but you are starting to lose livestock after 24 hours
Let’s be frank. Shipping livestock is stressful! When you receive fish they will most likely lose their colour and their behaviour will be abnormal. If you receive shrimps they will also have lost their colour.
We suggest that you acclimate your livestock in the same manner you would acclimate livestock after picking it up from a local fish shop. We also suggest that you take a picture of the livestock and send it to us through Facebook Messenger so we can both see the condition of the livestock. (Please send it regardless to make sure that everything is OK!)
As a buyer, you understand that sending livestock is stressful for the fish, and sometimes fish deaths and sickness can occur while the fish’s immune system is suppressed.
You understand that if any of the livestock dies or gets sick after 24 hours then it is up to you as a buyer and you accept this risk. Having great water quality and a biological filter helps a lot, so we suggest you message us if you are not sure of the water conditions in your tank.
There is no store credit provided for fish death or sickness after 24 hours.
If you live in NT (outside Darwin) you will be charged an extra $25 as this is what Toll will charge us.
If you live in WA there is an additional charge of $67.50 (as of 2020) that you will need to pay to WA Quarantine.
If you live in TAS, you will need the relevant paperwork to import fish from the mainland. (Cost will be paid as required)